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Thank you for your purchase. We value our business customers and strive to provide high-quality products and services.

**1. Returns**
Due to the customized nature of many of our products, returns are generally **not accepted** unless:
- You receive the wrong items not matching your confirmed order

In such cases, please notify us **within 5 days** of receipt, with clear photos and a description of the issue.

**2. Refunds**
If the return is approved, we will issue a refund or replacement, depending on your preference. Refunds will be processed within 5-10 business days after receiving the returned goods.

Please note:  
- **Customized, cut-to-size, or specially ordered items are non-refundable.**  
- Shipping charges are non-refundable unless the error is on our side.

**3. Return Procedure**
- Contact our team at [email address] with your order number and issue details
- Wait for return authorization before shipping any items back
- Return items must be unused and in original packaging

**4. Exchanges**
We do not offer exchanges unless the item received is defective or incorrect.

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If you have any questions, please contact us before placing your order.