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**Shipping Policy**

Last updated: 20250715

Thank you for your interest in our products. We are committed to delivering your orders safely and efficiently to your destination.

**1. Shipping Coverage**

We ship to most countries worldwide, including Europe, North America, the Middle East, and Southeast Asia.  
If you are unsure whether we can deliver to your country, please contact us before placing an order.

**2. Processing & Lead Time**

- For stock items: Orders are usually processed and shipped within 3–7 business days.
- For customized products: Lead time depends on product specifications and order quantity (typically 10–25 business days).
We will confirm the estimated production and shipping time with you before order confirmation.

**3. Shipping Methods**

We use reliable logistics providers, including:
- International express (e.g., DHL, FedEx, UPS)
- Air freight or sea freight (FCL/LCL)
- Local delivery agents in your region (if available)

Shipping method depends on the destination, order size, and urgency. We will suggest the best option based on your needs.

**4. Shipping Costs**

Shipping costs are calculated based on the weight, volume, destination, and shipping method.  
We will provide a shipping quote with your order.  
For bulk orders, shipping costs may be negotiated or partially waived.

**5. Packaging**

All products are securely packed to prevent damage during transport.  
We offer:
- Standard export carton + pallet packaging
- Customized packaging on request.

**6. Tracking & Delivery**

Once the goods are shipped, we will provide you with a tracking number or bill of lading (for sea shipments).  
Transit time varies by region and shipping method (typically 7–35 days).

**7. Customs & Import Duties**

Import duties, taxes, or customs clearance fees are the buyer’s responsibility.  
We will assist by providing all necessary shipping documents (invoice, packing list, CO, etc.).

**8. Delays & Issues**

We are not responsible for shipping delays caused by customs, weather, or logistics strikes.  
If you experience any delivery problems, please contact us immediately — we will help coordinate with the carrier to resolve the issue.