FAQ

❓ Frequently Asked Questions (FAQ)

1. What products do you offer?
We specialize in metal tile trims, including aluminum and stainless steel profiles such as L-shape, T-shape, U-shape, square edge, stair nosing, skirting trims, and more. Custom designs are also available.

2. Can I customize the size, color, or finish?
Yes! We offer OEM & ODM services. You can customize dimensions, colors (anodized, brushed, polished, powder-coated, etc.), packaging, and even add your logo.

3. What is your minimum order quantity (MOQ)?
Our MOQ depends on the product type and customization requirements. For standard trims, the MOQ can be as low as 500–1000 pieces. For custom orders, please contact us for details.

4. Do you offer samples?
Yes, we provide samples for quality evaluation. Some samples are free; shipping cost is usually borne by the buyer. Contact us to request a sample kit.

5. How long is your production lead time?
For standard products: 7–15 days
For custom products: 15–25 days, depending on the complexity and order size.

6. Do you ship internationally?
Yes. We ship worldwide via sea, air, or express (DHL, FedEx, UPS). We can also ship to your forwarder in China.

7. How can I get a quote?
Just send us an inquiry with:

Product type or drawing

Size, quantity, and finish

Destination country

We will respond within 24 hours with a detailed quotation.

8. Do you have certifications?
Yes, our products comply with international standards. We can provide material reports, quality inspection reports, and certifications upon request.

9. Can I order if I’m a small business or retailer?
Absolutely! We support both large and small orders and are happy to help new partners grow their business.

10. How can I contact you?
You can reach us via:
📧 Email: market@echotiletrim.com
📱 WhatsApp: +86-13798634116
Or use the Contact Us form on our website.

📌 Need more help?
If your question isn’t listed here, feel free to contact our support team—we’re happy to assist you!